To contact us directly:
Email: wecare@wecarehealth.com
Telephone: (604)264-9003
Facsimile: (604)264-8697
Why should I choose a private health-care company when the BC Government already supplies services in the home?
The BC Government does provide services to people in the home, however with increasing cutbacks to medical services there are limits on what they can provide.You may want to check with them before considering a private health care company just to find out what services you are eligible for.
Why call We Care for services?
- We provide the services you need - when you want them - with well-qualified health-care professionals.
- We do a complete assessment of your health-care needs so you have the best information to choose the services you want.
- You decide when you want to increase, decrease, or stop services - not someone else. We respect your wishes.
- We have immediate access to all the medical equipment and supplies you may need for professional care at home.
- We liaise with other health-care team members (doctors, physiotherapists) involved in your care, and keep you informed.
Isn't the cost of private health care more than most people can afford?
That is a common misconception. Often a person only needs short term assistance. Private in-home health care can actually be very cost effective, especially if it allows you to be at home with family and friends.
Health care is a very personal thing. As such, you can call us for a confidential in-home needs assessment to help you select the kind of care you want.
Why should I call We Care when I can call 9-1-1 for immediate help?
Certainly in a medical crisis you should call 9-1-1 for emergency help. However after the crisis is over and you need continued care or if you need to have someone to call for non-emergency help, the We Care staff will be there for you.
Call us to see how easy it is to receive the care you need.
Can you really set up a hospital ward in the home?
Absolutely! We Care has access to all the medical equipment and supplies required to transform your home into a hospital-like room. Our professional staff will provide the nursing and homemaking support in the comfort of your own home. This way you can avoid extensive hospital stays for recuperation or monitoring reasons.
How quickly can I receive the care I want?
We can provide the assessment and initial care within a few hours during normal working hours. If the assessment has been done previously, then care can be provided within a couple of hours of your call. Then once the initial care is in place we can help you to decide how much care you want and for how long.
For security reasons, our nurses only provide in-home services after a "needs assessment" has been completed and arrangements agreed upon. You can receive care for a couple of hours or around the clock. Our service is available on a 24-hour basis (after the assessment).
Medical equipment and supplies can be delivered to you anytime day or night within a couple hours of your call - from walkers and commodes to hospital beds and I.V. poles - and everything in between - including adult incontinent supplies.
What if I don't want services any more - are there any penalties for stopping service?
There are no penalties. You may terminate services anytime you wish. We provide the services you want, when you want them. If you want to stop services then that is your choice and we will respect that choice.
Why shouldn't I just hire my own individual care provider?
That is certainly an option for you - it may even be a little bit cheaper. However you may find that the little money saved may cause more headaches than you thought.
Here are a few reasons to consider using We Care Home Health Services.
No interrupted service: If our nurse or homemaker becomes ill we will make sure another qualified person fills in for them.
No worries about staff background: We make sure that all our staff have their current licenses or certificates and that they have passed a police check for your peace of mind. This is your dishonesty protection.
Extra support if needed: We will provide extra staff if required and we will make sure that any person providing care for you know what you want and don't want.
Someone to answer your concerns: If for some reason you are not happy with your care provider you may call our supervisors who will cheerfully look after your concerns. If needed, another suitable person will be introduced to you to look after your needs - no problem!
No staffing responsibilities: We Care hires and manages all your nursing, personal care and homemaking staff. We look after all their government forms and legal obligations. All you need do is hire We Care and then receive your care with peace of mind.
However, if you hire someone yourself, you then become his or her employer. As such, you are responsible for submitting government remittances, T4 slips, vacation pay, and so on. You are also legally responsible for Worker's Compensation Board coverage. If you fire someone, or someone injures himself or herself, then they could sue you.
Avoid these problems by hiring We Care Home Health Services to look after your staffing needs. We look after all the staff details and responsibilities giving you peace of mind.
